Panthernet

What happened?

BFS lost all network services- Verizon (phones and inter-building connectivity) and Earthlink (internet service) on Tuesday afternoon August 5th.

The initial CAUSE of the outage is unknown.

Tuesday we called all vendors to inform them of the outage.

Wednesday we called all vendors to check the status of our complaint.

Thursday there were four Verizon technicians and one external vendor all working on the issue on-site on Thursday, August 7th.

Verizon discovered that our uplink at Willougby had been physically disconnected, that the digital card that activates the connection between the buildings had been deactivated AND the digital card that powers our lines at Pearl Street had been deactivated.